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Liz McMillan

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News Item

HD Supply Facilities Maintenance Uses Sales Cloud with Mobile Devices

Sales Cloud provides field account representatives with the information they need to maximize sales

Salesforce.com, the enterprise cloud computing company, announced that HD Supply Facilities Maintenance is accessing Salesforce CRM with mobile devices to maximize sales. HD Supply Facilities Maintenance uses the Sales Cloud, salesforce.com's application for sales professionals to drive more sales, generate more leads, and help increase productivity. The Sales Cloud provides field account representatives with a complete "office on the go," including access to customer account data via mobile devices, so they have constant insight into information needed to maximize sales and increase customer success.

HD Supply Facilities Maintenance and the Sales Cloud - Access to Sales Information on the Go

  • HD Supply Facilities Maintenance integrated the Sales Cloud with Microsoft Outlook and BlackBerry(TM) smartphones for a complete field and office solution. Now, field account representatives can easily schedule their appointments; access account and customer data; and view historical sales and credit transactions; all on their mobile devices.
  • Now that all sales reps in the field have a salesforce.com login, HD Supply Facilities Maintenance's sales management can better track and manage its sales pipeline as well as provide targeted coaching to associates in the field. As a result, the company is increasing its overall success and keeping ahead of competitors through an estimated seven to 10 percent gain in field productivity.
  • HD Supply Facilities Maintenance is one of the 63,200 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of July 31, 2009. Revenue and subscribers will be recognized as the service is delivered.

Comments on the News

  • "Like many non-technology companies, we were operating manually, using paper and email processes. This sometimes made it difficult to get data to our field teams in a timely manner or to recognize trends in the market," said Mike D'Adamo, vice president of sales at HD Supply Facilities Maintenance. "After evaluating multiple offerings, Salesforce CRM stood out for its flexibility, ease of use and its mobile capability. We deployed a customized solution in just three months, with limited IT resources assigned to the project."
  • "We're a prime example of how cloud computing can help a company transition from manual processes to sophisticated opportunity management quickly," added D'Adamo. "The Sales Cloud has been a great asset already, and we're looking to extend our solution to other areas of the company so we can continue to enhance our ability to exceed our customers' expectations and gain market share."

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