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Liz McMillan

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News Item

First Global End-User Monitoring Solution

Knoa GEM also delivers business benefits by monitoring adoption and compliant use of software tools for effective process execut

Knoa Software, the leading provider of end-user experience and performance management software, announced the general availability of Knoa Global End-User Monitor (GEM). Knoa Global End-User Monitor enables organizations to monitor end-user experience and interaction for all desktop and web-based applications running on users’ desktops. The product collects comprehensive, global metrics on software utilization, application health, application response times, user behavior, user experience and desktop performance. Knoa GEM is unique because of its ability to collect a broad range of metrics across all applications that a company runs without any configuration, instrumentation, scripting, templates or cartridges -- simply download, install and immediately begin collecting metrics for all applications executed by end-users. The “out-of-the-box” technology that enables automatic discovery makes Knoa GEM exceptionally quick to both deploy and nearly eliminates life-cycle management costs.

Knoa’s flagship product, Experience and Performance Management (EPM) has been widely recognized as the industry’s most innovative end-user experience monitoring solution in part because it is the only commercially available end-user monitoring product that provides complete metrics coverage across an entire application – not just a sample of data points and transactions. Knoa EPM provides out-of-box monitoring coverage of end-user behavior and experience for more than 25 enterprise applications including SAP, Oracle E-Business Suite, Oracle Siebel CRM, JD Edwards, PeopleSoft Enterprise Suite and Amdocs. Knoa GEM takes this concept to the next level by providing complete discovery and metric capture across all applications running in the corporate application landscape. The in-depth coverage of EPM, plus the broad coverage of GEM, provides companies with a complete set of capabilities required to optimize end-user experience, productivity and performance.

“The Knoa GEM product gives IT and the business a single point of reference for service quality delivered,” said Thad Eidman, CEO, Knoa. “The design of the product eliminates all of the deployment and TCO concerns that have constrained wide-spread deployment of end-user monitoring technologies. This is a game changing product that puts contemporary end-user monitoring products two generations behind the curve.”

The metrics collected by Knoa GEM are used by both business and IT stakeholders to achieve a number of operational benefits. With Knoa GEM, IT can monitor the health of all productivity and business applications right out of the box, without any pre-definition. Global metrics on desktop environments coupled with quality and response time metrics accelerate detection, isolation, and resolution of IT issues that affect business performance. Global metrics on active utilization of desktop and web-based applications feed next generation IT chargeback and asset management systems. Benefits to IT organizations include reducing support costs, reducing software asset and maintenance costs, improving end-user experience, ensuring compliant use of software tools, and providing transparency into how IT assets are being deployed to support business operations.

“EMA research indicates slow but consistent progress towards a ‘service-centric’ model for IT organizations which is driving integration of asset management, financial planning and various ITSM initiatives,” said Dennis Drogseth, vice president, Enterprise Management Associates. “As service-oriented IT organizations work to integrate a disparate tools set into an integrated management system, real metrics about end-user experience and utilization of IT assets provide an essential context for decision making.”

Knoa GEM also delivers business benefits by monitoring adoption and compliant use of software tools for effective process execution. Knoa GEM allows business executives to correlate the performance of employees with their use of all the software applications and tools they have at their disposal. Because Knoa GEM monitors employee workflows across any number of applications it is the first end-user monitoring tool that can discover and monitor end-to-end process execution to spot process inefficiencies and pinpoint employee innovation.

“What makes Knoa’s approach distinctive is its ability to serve as a unified resource to provide critical end-user experience and performance metrics across a wide variety of IT and business stakeholders with unique depth in separating user behavior from application performance,” continued Drogseth. “Knoa’s products can help IT and business stakeholders optimize IT assets and services for maximum business impact.”

All Knoa end-user monitoring products are powered by a single end-user monitoring architecture, which includes a universal monitoring agent with automated intelligence to sense a number of user behaviors, application attributes and desktop conditions. Knoa Global End-User Monitor can work independently or in conjunction with Knoa’s flagship End-User Experience & Performance Management solution. For more information on Knoa EPM Global End-user Monitor, please go to www.knoa.com or call (212) 807-9608.

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